Privacy Policy

JVR Consultancy Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone

01628 565 256

Email

steven@jvrconsultancy.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Date of birth
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Account information
Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Information used for security purposes
Marketing preferences

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Addresses
Marketing preferences
Purchase or viewing history
IP addresses
Website and app user journey information
Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

Name
Contact information
Identification documents

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goodsare:

Legal obligation
Legitimate interest:
- We collect personal data solely for the purpose of providing our services to our clients.
Vital interests

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Legitimate interest:
- We use personal data for the management of customer accounts

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent

Our lawful bases for collecting or using personal information for legal requirements are:

Legal obligation

Where we get personal information from

People directly

How long we keep information

Our records retention schedule is here

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint